English - USA

Welcome to our official feedback forum. Do you have a feature to suggest? A problem to report? We want to hear from you!

NOTE: This is a direct line to the product team, not customer support — for customer support, go to http://real.custhelp.com/app/home-player. Again, this is NOT customer support. We read (and try to comment on) every post, but cannot give personal replies.

Thanks for your help!

How can we improve RealPlayer?

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the “My feedback” filter and select “My open ideas”.
(thinking…)
Reset

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can vote and comment on it.

If it doesn't exist, you can post your idea so others can vote on it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
    1. Can't download videos from Youtube

      Hi downloaded the v14 realplayer and now i cant download any video from Youtube, it works with other sites like vimeo, i use chrome and i dont know what to do.

      Do u guys are planning to release an update or do i have to switch back to v13 imminently?

      640 votes
      Vote 0 votes Vote Vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        I agree to the terms of service

        You'll receive a confirmation email with a link to create a password (optional).

        Signed in as (Sign out)
        You have left! (?) (thinking…)
      • 450 votes
        Vote 0 votes Vote Vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          I agree to the terms of service

          You'll receive a confirmation email with a link to create a password (optional).

          Signed in as (Sign out)
          You have left! (?) (thinking…)
        • Can't burn downloaded videos to DVD

          i just purchase the real player sp plus and is real angry at how it works, i have tried burning downloaded music videos to dvd and it does complete, have been doing it for hours. very irate, this issue needs to be address, almost want my money back

          347 votes
          Vote 0 votes Vote Vote
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            I agree to the terms of service

            You'll receive a confirmation email with a link to create a password (optional).

            Signed in as (Sign out)
            You have left! (?) (thinking…)
          • lryics

            Hi. I'm all for updating software, but i was very dissapointed to see there isn't an area to put song lyrics in, in the clip info. There are a few songs that I like to display the clip info on during, and read the lyrics and sing along, but i can't do that now! Please put it back! I miss it! :)!

            211 votes
            Vote 0 votes Vote Vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              I agree to the terms of service

              You'll receive a confirmation email with a link to create a password (optional).

              Signed in as (Sign out)
              You have left! (?) (thinking…)
            • Start button 'starts' ADs only... never converts WTF?

              Seriously... I have used previous versions of this and found it to be one of the most useful and stable tools ever. What gives with this??? How does this pass QA?

              183 votes
              Vote 0 votes Vote Vote
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                I agree to the terms of service

                You'll receive a confirmation email with a link to create a password (optional).

                Signed in as (Sign out)
                You have left! (?) (thinking…)
              • i cant convert my videos. what the hell? FIX IT NOW OR IM UNINSTALLING!

                everytime i try converting my videos into mp3 its not working. seriously this is pissing me off. fix it

                180 votes
                Vote 0 votes Vote Vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  I agree to the terms of service

                  You'll receive a confirmation email with a link to create a password (optional).

                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • 171 votes
                  Vote 0 votes Vote Vote
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    I agree to the terms of service

                    You'll receive a confirmation email with a link to create a password (optional).

                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                  • Will not record a video

                    Opened the link for the video, clicked the download button, pop up box appears, then says "Realplayer downloader has stopped working. So, I clicked on the "record" button at the bottom of the screen. It says "unable to record"....

                    135 votes
                    Vote 0 votes Vote Vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      I agree to the terms of service

                      You'll receive a confirmation email with a link to create a password (optional).

                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                    • Social Networking

                      Get rid of the share buttons. Takes up too much space. If I want to tweet or facebook I can do it from there or EVERYWHERE else on the net. I feel like I'm being ambushed into sharing. AND drop the lame picture button.

                      119 votes
                      Vote 0 votes Vote Vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        I agree to the terms of service

                        You'll receive a confirmation email with a link to create a password (optional).

                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                      • i want to downloas mp3 directly instead of videos

                        i hat when i have to download the video then converted to Mp3

                        92 votes
                        Vote 0 votes Vote Vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          I agree to the terms of service

                          You'll receive a confirmation email with a link to create a password (optional).

                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                        • Add a remove duplicate function.

                          when it finds media from different places it makes many duplicate, triplicate and worse and no easy way to fix. Should be a push of a button capability.

                          89 votes
                          Vote 0 votes Vote Vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            I agree to the terms of service

                            You'll receive a confirmation email with a link to create a password (optional).

                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                          • I can't transfer my music to my iPOD anymore when I was able to before?

                            I plug my IPod in, and not only does real player not pop up, but when I open real player, the options to transfer music to my ipod aren't there- and my Ipod is plugged in.

                            85 votes
                            Vote 0 votes Vote Vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              I agree to the terms of service

                              You'll receive a confirmation email with a link to create a password (optional).

                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • Custom clip info fields

                              Even though most songs only need basic clip info, the single reason I use real player is it gave me the broadest access to other custom fields in MP3 files such as Composer, Custom 1, and Lyrics.

                              79 votes
                              Vote 0 votes Vote Vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                I agree to the terms of service

                                You'll receive a confirmation email with a link to create a password (optional).

                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                              • Remove the ad's from this "Updated" real player please? id really appreciate it.

                                I liked the old version better it more like a "downgrade" than an upgrade.may you please fix it.If it continues there would really be no use for your services.

                                76 votes
                                Vote 0 votes Vote Vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  I agree to the terms of service

                                  You'll receive a confirmation email with a link to create a password (optional).

                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                • I cannot convert videos

                                  Plain and simple: I cannot convert videos. Every times it says "cancelled"

                                  70 votes
                                  Vote 0 votes Vote Vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    I agree to the terms of service

                                    You'll receive a confirmation email with a link to create a password (optional).

                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                  • Download this video doesn't work in Google Chrome or Mozilla Firefox

                                    I updated to newest version. Download this video tab doesn't appear when I use Google Chrome or Mozilla Firefox.

                                    66 votes
                                    Vote 0 votes Vote Vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      I agree to the terms of service

                                      You'll receive a confirmation email with a link to create a password (optional).

                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                    • RP 14 is a huge downgrade

                                      Realplayer 14 is a huge downgrade. Add music tab and put file/edit/view back on the top. Do not follow microsofts example with internet explorer. Notice how everyone with any computer knowledge has moved away from internet explorer?

                                      Also re-add the button for the organizer its annoying going into view to activate it.

                                      56 votes
                                      Vote 0 votes Vote Vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        I agree to the terms of service

                                        You'll receive a confirmation email with a link to create a password (optional).

                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                      • performance

                                        the best music player, but the performance is terrible, and that is why i switched. sick of freezing and taking so long all the time.

                                        53 votes
                                        Vote 0 votes Vote Vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          I agree to the terms of service

                                          You'll receive a confirmation email with a link to create a password (optional).

                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                        • Where are my lyrics!!

                                          I had many songs with lyrics, now I can't access them or even see them!

                                          51 votes
                                          Vote 0 votes Vote Vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            I agree to the terms of service

                                            You'll receive a confirmation email with a link to create a password (optional).

                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          • immediate shut down upon playing music

                                            i have just downloaded the most recent version for my windows 7 laptop and as soon as i try to play a song, a window pops up and says that a problem has occurred and must close realplayer. every time i try to open it, the same result occurs.

                                            50 votes
                                            Vote 0 votes Vote Vote
                                            Vote
                                            Sign in
                                            Check!
                                            (thinking…)
                                            Reset
                                            or sign in with
                                            • facebook
                                            • google
                                              I agree to the terms of service

                                              You'll receive a confirmation email with a link to create a password (optional).

                                              Signed in as (Sign out)
                                              You have left! (?) (thinking…)
                                            ← Previous 1 3 4 5 6 7 8 9 10 11 43 44
                                          • Don’t see your idea?
                                          • Post a new idea…
                                          • English - USA

                                            Knowledge Base and Helpdesk