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Welcome to our official feedback forum. Do you have a feature to suggest? A problem to report? We want to hear from you!

NOTE: This is a direct line to the product team, not customer support — for customer support, go to http://real.custhelp.com/app/home-player. Again, this is NOT customer support. We read (and try to comment on) every post, but cannot give personal replies.

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  1. Can't download videos from Youtube

    Hi downloaded the v14 realplayer and now i cant download any video from Youtube, it works with other sites like vimeo, i use chrome and i dont know what to do.

    Do u guys are planning to release an update or do i have to switch back to v13 imminently?

    737 votes
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    • 469 votes
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      • Can't burn downloaded videos to DVD

        i just purchase the real player sp plus and is real angry at how it works, i have tried burning downloaded music videos to dvd and it does complete, have been doing it for hours. very irate, this issue needs to be address, almost want my money back

        382 votes
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        • i cant convert my videos. what the hell? FIX IT NOW OR IM UNINSTALLING!

          everytime i try converting my videos into mp3 its not working. seriously this is pissing me off. fix it

          268 votes
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          • lryics

            Hi. I'm all for updating software, but i was very dissapointed to see there isn't an area to put song lyrics in, in the clip info. There are a few songs that I like to display the clip info on during, and read the lyrics and sing along, but i can't do that now! Please put it back! I miss it! :)!

            224 votes
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            • Start button 'starts' ADs only... never converts WTF?

              Seriously... I have used previous versions of this and found it to be one of the most useful and stable tools ever. What gives with this??? How does this pass QA?

              220 votes
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              • 190 votes
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                • Will not record a video

                  Opened the link for the video, clicked the download button, pop up box appears, then says "Realplayer downloader has stopped working. So, I clicked on the "record" button at the bottom of the screen. It says "unable to record"....

                  142 votes
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                  • Social Networking

                    Get rid of the share buttons. Takes up too much space. If I want to tweet or facebook I can do it from there or EVERYWHERE else on the net. I feel like I'm being ambushed into sharing. AND drop the lame picture button.

                    126 votes
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                    • Add a remove duplicate function.

                      when it finds media from different places it makes many duplicate, triplicate and worse and no easy way to fix. Should be a push of a button capability.

                      103 votes
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                      • i want to downloas mp3 directly instead of videos

                        i hat when i have to download the video then converted to Mp3

                        99 votes
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                        • I cannot convert videos

                          Plain and simple: I cannot convert videos. Every times it says "cancelled"

                          94 votes
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                          • Remove the ad's from this "Updated" real player please? id really appreciate it.

                            I liked the old version better it more like a "downgrade" than an upgrade.may you please fix it.If it continues there would really be no use for your services.

                            89 votes
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                            • I can't transfer my music to my iPOD anymore when I was able to before?

                              I plug my IPod in, and not only does real player not pop up, but when I open real player, the options to transfer music to my ipod aren't there- and my Ipod is plugged in.

                              88 votes
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                              • Custom clip info fields

                                Even though most songs only need basic clip info, the single reason I use real player is it gave me the broadest access to other custom fields in MP3 files such as Composer, Custom 1, and Lyrics.

                                88 votes
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                                • Download this video doesn't work in Google Chrome or Mozilla Firefox

                                  I updated to newest version. Download this video tab doesn't appear when I use Google Chrome or Mozilla Firefox.

                                  69 votes
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                                  • Auto Sign-in to RealPlayer Plus when starting application.

                                    Settings should include Auto Sign-in to RealPlayer Plus when starting application. Right now I have to sign in each time, this is a waste of time and energy.

                                    62 votes
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                                    • RP 14 is a huge downgrade

                                      Realplayer 14 is a huge downgrade. Add music tab and put file/edit/view back on the top. Do not follow microsofts example with internet explorer. Notice how everyone with any computer knowledge has moved away from internet explorer?

                                      Also re-add the button for the organizer its annoying going into view to activate it.

                                      61 votes
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                                      • immediate shut down upon playing music

                                        i have just downloaded the most recent version for my windows 7 laptop and as soon as i try to play a song, a window pops up and says that a problem has occurred and must close realplayer. every time i try to open it, the same result occurs.

                                        59 votes
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                                        • performance

                                          the best music player, but the performance is terrible, and that is why i switched. sick of freezing and taking so long all the time.

                                          58 votes
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