English - USA
Welcome to our official feedback forum. Do you have a feature to suggest? A problem to report? We want to hear from you!
NOTE: This is a direct line to the product team, not customer support — for customer support, go to http://real.custhelp.com/app/home-player. Again, this is NOT customer support. We read (and try to comment on) every post, but cannot give personal replies.
Thanks for your help!
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Can't download videos from Youtube
Hi downloaded the v14 realplayer and now i cant download any video from Youtube, it works with other sites like vimeo, i use chrome and i dont know what to do.
Do u guys are planning to release an update or do i have to switch back to v13 imminently?
640 votes -
450 votes
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Can't burn downloaded videos to DVD
i just purchase the real player sp plus and is real angry at how it works, i have tried burning downloaded music videos to dvd and it does complete, have been doing it for hours. very irate, this issue needs to be address, almost want my money back
347 votes -
lryics
Hi. I'm all for updating software, but i was very dissapointed to see there isn't an area to put song lyrics in, in the clip info. There are a few songs that I like to display the clip info on during, and read the lyrics and sing along, but i can't do that now! Please put it back! I miss it! :)!
211 votes -
Start button 'starts' ADs only... never converts WTF?
Seriously... I have used previous versions of this and found it to be one of the most useful and stable tools ever. What gives with this??? How does this pass QA?
183 votes -
i cant convert my videos. what the hell? FIX IT NOW OR IM UNINSTALLING!
everytime i try converting my videos into mp3 its not working. seriously this is pissing me off. fix it
180 votes -
171 votes
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Will not record a video
Opened the link for the video, clicked the download button, pop up box appears, then says "Realplayer downloader has stopped working. So, I clicked on the "record" button at the bottom of the screen. It says "unable to record"....
135 votes -
Social Networking
Get rid of the share buttons. Takes up too much space. If I want to tweet or facebook I can do it from there or EVERYWHERE else on the net. I feel like I'm being ambushed into sharing. AND drop the lame picture button.
119 votes -
i want to downloas mp3 directly instead of videos
i hat when i have to download the video then converted to Mp3
92 votes -
Add a remove duplicate function.
when it finds media from different places it makes many duplicate, triplicate and worse and no easy way to fix. Should be a push of a button capability.
89 votes -
I can't transfer my music to my iPOD anymore when I was able to before?
I plug my IPod in, and not only does real player not pop up, but when I open real player, the options to transfer music to my ipod aren't there- and my Ipod is plugged in.
85 votes -
Custom clip info fields
Even though most songs only need basic clip info, the single reason I use real player is it gave me the broadest access to other custom fields in MP3 files such as Composer, Custom 1, and Lyrics.
79 votes -
Remove the ad's from this "Updated" real player please? id really appreciate it.
I liked the old version better it more like a "downgrade" than an upgrade.may you please fix it.If it continues there would really be no use for your services.
76 votes -
70 votes
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Download this video doesn't work in Google Chrome or Mozilla Firefox
I updated to newest version. Download this video tab doesn't appear when I use Google Chrome or Mozilla Firefox.
66 votes -
RP 14 is a huge downgrade
Realplayer 14 is a huge downgrade. Add music tab and put file/edit/view back on the top. Do not follow microsofts example with internet explorer. Notice how everyone with any computer knowledge has moved away from internet explorer?
Also re-add the button for the organizer its annoying going into view to activate it.
56 votes -
performance
the best music player, but the performance is terrible, and that is why i switched. sick of freezing and taking so long all the time.
53 votes -
51 votes
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immediate shut down upon playing music
i have just downloaded the most recent version for my windows 7 laptop and as soon as i try to play a song, a window pops up and says that a problem has occurred and must close realplayer. every time i try to open it, the same result occurs.
50 votes